Terms & Conditions

Once Customer have confirmed, submitted and fully paid his/her booking and personal travel details using Travelguru’s online application, he/she will receive a confirmation via e-mail including e-tickets and itinerary. Please print out these documents, as you will need to show them for verification. Please note that all bookings are a “BOOK AND BUY” policy.

Travelguru reserves the right to reschedule the bookings when required number of passengers in packaged tours is not met.

Booking services with Travelguru is available only to persons aged 18 years and older and that the Customer has the right, authority and capacity to transact business and agree to abide by this Agreement.

If the Customer is using the services on behalf of another organization or entity, then he/she agrees to be bound by this Agreement on behalf of that Organization and he/she represents and warrants that he/she has the authority to bind the Organization to this Agreement. By submitting a booking, Customer warrants and confirms to Travelguru that he/she complies with these arrangements. If traveling with a minor/s, supporting documents (like parental consent or DSWD certification) should be sent a day before the travel date. This Agreement is published in compliance with, and is governed by the provisions of Philippine law.

Payment method is via Dragonpay portal using online banking and other channels available. Please note that all bookings are guaranteed and finalized once paid and all travel requirements for travel are submitted.

All prices quoted on Travelguru are in PHILIPPINE PESOS (PHP) and per person, unless otherwise specified. All payments are due in PHILIPPINE PESOS. Travelguru is not responsible for any changes in currency exchange rates that might occur from the time of booking until a refund is made.

Please be aware that if you make payment via Credit Card, you will receive a receipt immediately, but ticketing and vouchers can take up to 72 hours.

All rates quoted or shown in our tariffs are based on current prices. Travelguru reserves the right to alter or change already published prices on the website/application without notice in the event of currency fluctuation, government taxes, or any such costs increases that is outside Travelguru’s control. Please notice that in the case of changes of flights, the passenger is responsible for any additional costs that become payable as a result of such changes.

Travelguru makes every reasonable effort to accommodate all passengers’ needs; however, some vehicles are not equipped with disability access, wheelchairs and other disability aids. We assume no responsibility for injury or any inconvenience in this regard. We cannot guarantee hotel rooms for our customers with disabilities either when booking and overnight trip with hotel accommodation included. However, we will do our very best to try to reserve the appropriate room, if available. Passengers with disabilities and/or any other health issues must advise and inform Travelguru by email at the time of making the reservation (Special instruction portion). We reserve the right to decline a booking should it be determined that we are unable to properly accommodate or meet our obligations towards that passenger(s) and or for safety considerations.

Once booking is confirmed and finalized, the Customer cannot request for a refund three (3) days before the travel date. However, in the event of natural calamities and force majeure, or mandated government cancellations, Customer may be entitled for a refund, subject to 25% admin fees as long as the cancellation is during the selling period of the package.

No substitution or refunds for any unused part of the tour(s) will be issued. All sales are final.

No refunds will be issued for a no-show or unused portion of the tour.

World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions, please take note that Travelguru is not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by re-scheduling or cancellation of flights by an airline, or main charter company, war or threat of war, riot, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics.

Once the Customer book through Travelguru, he/she agrees to be legally bound by the following terms and conditions. Travelguru acts in good faith, acting solely as an intermediary and an agent for vendors and service providers (i.e Air and Sea Carriage, Hotel accommodation, Ground transportation, Tours, Meals, Cruises, Travel Insurance, etc.) and as such, it is not liable for breach of contract or any intentional or careless actions or omissions on part of suppliers, which may result in any loss, damage, delay, injury, death, sickness, or accident sustained by the client and his travel companions in the course of availing the indicated services.

Travelguru likewise shall not be responsible for any injuries, damages, losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, schedule changes caused by weather or road conditions, force majeure such as natural catastrophes, strikes, abnormal conditions or developments, or any other irregularities, actions, omissions or conditions outside the travel agent’s reasonable control. By embarking upon this travel, Travelers (CLIENT/CUSTOMER) voluntarily assume all risks involved with such travel, whether expected or unexpected. Luggage is at the owner’s risk throughout the tour. All information on Travelguru’s website/application is subject to change and we reserve the right to correct any mistakes that may appear on our website. These general booking conditions are subject to change and we reserve the right to update these conditions without notice.

Travelguru reserves the right to refuse service to anybody. Every passenger on board the vehicle must respect the tour guide and the time frame in which a tour is scheduled to occur when you stop for photos, breaks, hiking, walking or visiting a site of interest. Travelguru is not responsible for any delays caused by the customer or individual who does not comply with the time limit a tour guide recommends for each stop or site. Please note that overtime fees may apply if applicable.

Travelguru reserves the right to remove any passenger who causes a disturbance to any individual in the vehicle, including the tour guide/driver, or poses as a threat to an otherwise smooth and safe trip.

Travelguru reserves the right to alter routes, itineraries or departure times without prior notice should this be necessary due to weather or other reasons that are beyond Travelguru’s control.

Some tours may include physical activities like hiking, walking, kayaking, riding an ATV (all-terrain vehicle), rafting, riding in vehicles, which involves risks. Travelguru does not assume any responsibility for any injuries, accidents or health issues that might be a result from any of these physical activities. All of our customers are responsible for evaluating the potential risks of participating in any of our tours that may involve physical activity.

Please immediately inform Travelguru if Customer have any health issues prior to making his/her reservation.

Flight cancellations and delays of airlines are beyond Travelguru’s reasonable control, hence, it accepts no responsibility over these events. In the event of any delay or suspension, it is the responsibility of the Airline Company to take the necessary remedial action to address the same and its consequences. In any case, Travelguru will extend necessary assistance to address concerns of guests and to safeguard their welfare, but the Airline Company will be responsible for the final decision on such requests. Additional and incidental expenses incurred due to delay, suspension, accidents and local conditions must be borne by the guest.

Unused Tour Services are NON-REFUNDABLE.

Customers’ retention of tickets, reservations, tour/hotel vouchers and other travel documents after issuance shall constitute consent to all of the above and an agreement on their part to convey hereto to their travel companions or group members.

Where travel and health documents are necessary to comply with the requirements of the Philippines Islands you may wish to visit, then it is YOUR RESPONSIBILITY to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon us, then you agree to reimburse us accordingly. You must ascertain by consulting your own doctor, if necessary, the specific precautions deemed prudent for the country or destination you intend to visit and to ensure that the appropriate medication, inoculations or other precautions are taken.

Travelguru is neither a carrier nor a provider of accommodations. Each journey (whether undertaken or not) that the Customer booked by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned. It is the Customer’s responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned and according to such carrier’s terms and conditions and respective regulations. When Customer book accommodations (whether provided or not), its availability or provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodations.

We reserve the right in our absolute discretion to terminate the customer’s travel arrangements without notice should the said customer’s behavior be such that it is likely in our opinion, in violation of any applicable governing laws, causes distress, damage, annoyance, or danger to Travelguru, or any of its staff, fellow travelers or any other person. In such circumstances, no refund or compensation will be due to the customer. Customers should be guided by the Hotel’s Check-in and Check-out policies. Each hotel varies in their check-in and check-out time. However, the standard hotel check-in is at 2:00 PM while check-out is at 12:00 PM (Noon). Early Check-in is SUBJECT TO AVAILABILTY and Hotel Surcharge.

Damage and Loss of Hotel Key Cards, Bed sheets and Towels, and Consumption of Food and Drinks in the Mini-fridge-Bar and other Incidental expenses are NOT included in the Tour/Travel Package and these are charged to the Client.

Customers should take note that Tour Guides and Tour Facilitators are NOT the personal maids of the guests/clients. Carrying of Luggage is the responsibility of the customers. Thus, we advise our customers to treat our tour guides with proper respect and decency. If customers need to reprimand the tour guide, please do so in a decent manner, otherwise, we would be constrained to cancel your tour without any refund.

We reserve the right to refuse service to any person or business who may refuse to comply with our safety instructions, our tour itinerary, or to anyone who may pose a threat to our customers and/or our tour guide-drivers. Screaming at or insulting tour guides/drivers or fellow passengers or third-party businesses and subcontractors is NOT ACCEPTABLE under any circumstances and will terminate and cancel your tour without any refund. Discrimination against a customer or a tour guide/driver for any reason is not acceptable either under any circumstance.

Our main goal is to provide our clients with excellent services. If our customers, for any reason, are not satisfied with our holiday package, we would like to hear about it. We recommend our customer to contact us as soon as any incident occurs. All complaints must reach Travelguru within 10 days after Customer’s departure. Otherwise, any possible compensation entitlement will not be valid. If a problem arises during Customer’s trip, please contact us immediately, so that we can assist you.

Any contract or dispute between us and these Reservations conditions are to be governed by and construed in accordance with Philippines Law. Both parties agree to submit to the exclusive jurisdiction of the Courts of Makati City, Philippines.